You will only be charged for the amount you withdraw.
Many card providers use a £1 pre-authorization charge. This is an anti-fraud feature that validates the card, and this charge will be reversed by your bank within 3-5 working days.
This is an anti-fraud feature which validates if the card is real and will be reversed within 3-5 days.
Many card providers use a £1 pre-authorisation charge. As American Express does not fall withing the Visa /Mastercard guidelines, they automatically pre-authorise £99 before debiting the actual amount from your account. We can confirm that you will only be charged for the amount of fuel you draw. Your bank however may hold this “pending” value you initially selected until the transaction clears. This can take up to 3-5 working days.
We apologise for this inconvenience. Please email us at [email protected] with the following information: the site location, the date, the time, the value selected in your transaction, and the last four digits the long card number used. In the meantime, we can confirm that you will not be charged for the transaction, however, your bank may hold the value initially selected until the transaction clears, which is usually within 3-5 working days. For information purposes, it is the responsibility of your bank and not Certas Energy to correct this transaction value.
We apologise for this inconvenience. Very occasionally the paper can jam in the printer. If you would still like your receipt then please email us at [email protected] with the following information: the site location, the date, the time, the value selected in your transaction, and the last four digits the long card number used. Once we receive your email, we will send you a copy of the receipt.
Many customers are worried as they see a different “pending” transaction amount compared to the amount that was paid at the pump. We can confirm that you will only be charged for the amount of fuel that you put into your vehicle. Your bank however may hold this “pending” value which you initially selected, until the transaction clears. However, banks can take up to 3-5 working days to replace the Pending value with the transaction value. For information purposes, it is the responsibility of your bank and not Certas Energy to correct this transaction value.