As market leaders in retail fuel supply, Certas Energy has joined the leading force in forecourt security, BOSS, the British Oil Security Syndicate, by installing the popular BOSS Payment Watch debt recovery system across its portfolio of 24 company-owned sites in Scotland.
Certas Energy is a growing operator of retail forecourts in Scotland with 24 sites across the country, with shops branded, Spar, Londis and Best One. This Retail operation is part of the largest distributors of fuels and lubricants in Britain, supplying fuel to over 1,200 independently owned service stations across the country. The introduction of the BOSS Payment Watch debt recovery service across the company-owned sites is expected to result in thousands of pounds being saved during the year from customers with ‘no means of payment’. Although ‘no means of payment’ from customers is not a common occurrence, it can occur up to 2-3 times on some weeks. By using the BOSS technology, regular offenders will be kerbed, creating savings through the prevention of customers driving off without paying, and any subsequent delayed payments.
Colin Levy, from Certas Energy, said: “Tackling forecourt crime is a constant challenge in fuel retailing; by introducing the BOSS Payment Watch initiative we’re making a clear statement that any incidents of crime are unacceptable. The proof is in the pudding with a service such as BOSS Payment Watch. There is demonstrable evidence from other fuel retailers to conclude that the Payment Watch system helps to recover money owed, while also reducing incidents of ‘no means of payment’.”
Kevin Eastwood, executive director at BOSS, commented: “We’re very pleased to have the opportunity to extend the support offered by our Payment Watch scheme to Certas Energy forecourt sites. Last year incidents of ‘no means of payment’ cost retailers £9.7 million and the BOSS Payment Watch scheme is a proven method that helps to recover money owed to retailers and pursue multiple offenders claiming to have ‘no means of payment’.”
Certas Energy’s company owned portfolio of retail forecourts are clustered around the Glasgow area, comprising:
